Experiencing Excellence in Construction: A Contractor’s Perspective

There is nothing quite as satisfying as working with a contractor who keeps his promises, shows up on time, delivers exceptional work, is honest, and demonstrates a strong work ethic. In this article, we will explore the best experiences with a contractor and the reasons behind them. We will also discuss some less ideal situations and the valuable lessons learned from them.

BEST EXPERIENCE 1: The Reliable Subcontractor

One of the most fulfilling experiences I have had with a contractor was when I encountered a reliable subcontractor. This individual was punctual, delivered outstanding results, and was transparent and diligent in his work. But what truly set him apart was his consistency in adhering to commitments, his punctuality, and his exceptional work quality.

I had a scheduled meeting with the contractor at 6 or 7 a.m. at the customer's home. I handed him a check that he could cash at the end of the day as per our agreement. After a cordial handshake and farewell, he greeted me later in the day to inform me that the job was completed. He even brought a copy of the signed Completion Certificate, which I could review and store for record-keeping.

It's important to note that the subcontractor was not just a capable worker; he was also an excellent communicator. He kept me informed about the progress and any potential issues in a timely and transparent manner. His professionalism and integrity earned him a place in my trusted contractor network.

BEST EXPERIENCE 2: The Innovative and Dependable Contractor from England

Another unforgettable experience was working with a contractor who hailed from England. This individual was not only talented but also brought a unique perspective to the project. He was a talkative, happy man who was willing to think innovatively and sometimes deviate from strict council rules.

As we grew more acquainted, I came to appreciate his approach. We kept him well supplied with tea, cake, and engaging conversation. What started as a simple token of appreciation eventually turned into a discount on the total build costs. This contractor's creativity and the relationships I built with him became priceless.

LESS IDEAL EXPERIENCE: Exploitation by an Aggressive Contractor

Unfortunately, there were also experiences that were less than ideal. One instance stands out, particularly the one where an independent contractor took advantage of an elderly client who was not familiar with the intricacies of building projects. During my tenure with this contractor, I discovered that there were two additional layers of underlayment that needed to be removed, and he charged an exorbitant fee for the task.

The situation became uncomfortable and rather upsetting. My sense of ethics was shaken, and it was clear that the contractor was exploiting the vulnerability of my client. I could not justify continuing to work for someone who would take advantage of the elderly in this manner.

After conducting the removal process myself, I terminated my relationship with the contractor. This experience taught me the value of ethical behavior and the importance of understanding and protecting the rights of clients, especially the elderly.

Key Takeaways and Lessons Learned

In conclusion, the best experiences with contractors are marked by trust, dependability, and integrity. A contractor who keeps their word, shows up on time, and delivers quality work is truly a keeper. However, experiences with less reputable contractors serve as a reminder of the importance of fairness, ethics, and the rights of our clients.

When evaluating contractors, it is crucial to seek those who prioritize honesty, ethical behavior, and respect for their clients. Only then can we ensure that our projects are not just completed but are also memorable for the right reasons.

In today's competitive market, it's imperative to prioritize partnerships that align with our values. By doing so, we not only achieve successful projects but also contribute to a more ethical and trustworthy construction industry.