How to Determine If a DocuSign Email is a Scam: A Comprehensive Guide

Introduction
DocuSign is a widely recognized brand for electronic signatures. However, like any other platform, it can be a target for scammers. If you receive an email about DocuSign and are unsure if it is legitimate, this guide will help you determine if it is a scam. We will cover several key steps to ensure that you stay safe and avoid potential fraud.

Identifying Scammers Through URLs and Phrasing

URL of the Email
A legitimate DocuSign email will always start with https. It is crucial to look for this prefix, as it indicates a secure connection. Additionally, the URL should direct users to DocuSign. If the URL is different, it is likely a phishing scam.

Urgency and Panic Tactics
Scammers often create a sense of urgency or scarcity to trick their victims into clicking on a link or providing sensitive information. If the email is trying to instill panic or scare you into action, it is highly probable that it is a scam.

Personalization and Formality

Personalization
Legitimate DocuSign emails will always address you by your name, as they have access to your personal information. If the email uses a generic greeting like "Dear User" or "Dear Customer," it is likely a scam.

Formal and Professional Tone
The grammar, spelling, and formatting of a legitimate DocuSign email will always be professional and polished. Poor grammar, spelling mistakes, or an unprofessional tone should raise red flags and suggest that the email is not legitimate.

Content Analysis and Verification

Urgent Language
Scammers often use urgent language to create a sense of panic. Be cautious of phrases such as "act now," "time is running out," or "click to learn more." Legitimate emails will not create a false sense of urgency to get you to take any action.

Check the Senders Email Address
Legitimate DocuSign emails typically come from addresses ending in .com, .net, or .gov. Be cautious of emails from similar but slightly different domains, as these might be fake. For example, if the domain looks like , but there is a small discrepancy, it could be a scam.

Examine the Content
Review the content of the email closely. Scammers often fabricate information, making it seem urgent or legitimate. If the email contains false promises or unrealistic demands, it is likely a scam.

Additional Verification Techniques

Verify Links
Hover over the links in the email to see the actual URL. Legitimate DocuSign links should direct you to a .com domain. If the link looks suspicious or leads to a different domain, do not click it.

Check for Attachments
Be cautious of unexpected attachments. Legitimate DocuSign notifications typically do not include attachments. Instead, you should only receive links to documents. If you receive an email with an attachment and are unsure, it is best to err on the side of caution and not open it.

Look for Typos and Grammatical Errors
Many phishing emails contain spelling mistakes or awkward phrasing. Professional companies like DocuSign usually have polished communications. If the email contains these errors, it is likely a scam.

What to Do if You Suspect a Scam

If you are unsure about a DocuSign email and suspect it might be a scam, it is best to err on the side of caution. Here are some steps you can take:

Contact DocuSign directly using the information provided on their official website, not from the email. Use security software to keep your antivirus and anti-malware up to date. This can help identify phishing attempts and protect your device.

Remember, it is always better to be safe than sorry. By following these guidelines, you can protect yourself from falling victim to a DocuSign phishing scam.