How to Obtain a Missing ITIL V3 Certificate from 2013

Introduction

If you're reading this article, chances are you are a seasoned IT professional who earned your ITIL V3 certificate in 2013. However, as with many certificates, valuable documents can go missing over time. In this article, we will guide you on how to obtain a replacement ITIL V3 certificate if your original has vanished or is no longer in your possession.

Understanding ITIL V3

Before delving into the steps, it's essential to understand what ITIL V3 is. ITIL V3 is the third version of the Information Technology Infrastructure Library, a comprehensive framework for IT service management. If you passed the ITIL V3 Foundation or any higher level exam (such as Expert), obtaining a certificate from The Examining Institute (EI) is a significant achievement in your career.

Obtaining a Duplicate ITIL V3 Certificate

Steps to follow if you need to obtain a duplicate ITIL V3 certificate:

Identify the Correct Organization: It's crucial to reach out to The Examining Institute (EI) and not the training organization. The training institutes do not hold official copies of the certificates. It is the responsibility of the exam institute to issue replacements. Contact the Examing Institute (EI): Visit the official website of The Examining Institute (EI) for contact information. Alternatively, you may call their customer service number or email them. Be prepared to provide your personal details, such as your name, ID number, and the specific ITIL V3 qualification you are seeking. Request a Duplicate Certificate: Clearly state your request for a duplicate certificate and specify how you wish to receive it (e.g., via email, postal service, or in-person pickup). Pay Any Necessary Fees: The EI may request a small fee for processing your duplicate certificate request. These fees are typically nominal and should be clearly stated in their response. Wait for the Duplicate Certificate: Allow sufficient time for the processing of your request, as it may take a few weeks.

Tips for a Smooth Process

Stay Organized: Keep detailed records of your original application details, such as your ID number and the specific ITIL module you completed. Be Patient: Processing time can vary, so be prepared to wait for a week or two. Follow Up: If you do not hear back from the EI within a reasonable time frame, follow up with them to ensure your request has been processed.

Conclusion

Obtaining a missing ITIL V3 certificate from 2013 is a straightforward process, but it requires a few key steps and patience. By reaching out to The Examining Institute (EI) and following the guidelines provided, you can successfully obtain a duplicate certificate to showcase your professional credentials.

Do you have any other questions about ITIL certification or certificate replacement? Feel free to share in the comments below!