Addressing the Challenge of Good Employees Who Arrive Late and Depart Early

It can be perplexing to deal with a good employee who has developed a habit of showing up late and leaving work early. This article outlines a structured approach to addressing such a situation, ensuring that both the employee's needs are met and the company's expectations are maintained.

1. Assess the Situation

Understanding the Context

Begin by taking a deep dive into the employee's circumstances. Are there any personal issues, health concerns, or family commitments causing the irregular attendance? It's crucial to understand the reasons behind the behavior before deciding on a course of action.

Evaluating Performance

Despite the irregular hours, ensure that the employee's work quality and productivity remain at or above expectations. A good employee should still be able to meet or exceed performance metrics even if their presence at the workplace is less than ideal.

2. Communicate Effectively

Schedule a One-on-One Meeting

Create a safe space for the employee to discuss their situations. Avoid confrontation and focus on open dialogue. This environment can help you and the employee understand each other better.

Listen Actively

Give the employee an opportunity to share their perspective or any obstacles they might be facing. Active listening is key to building trust and finding a common ground.

3. Set Clear Expectations

Clarify Policies

Ensure that the employee is fully aware of the company's attendance policies and the expectations regarding work hours. Clear communication is essential to prevent misunderstandings.

Discuss Flexibility

If the employee's performance is strong, consider exploring flexible working hours or remote work options. This can help accommodate their needs while still meeting the company's requirements.

4. Develop a Plan for Improvement

Create a Work Schedule

If feasible, work together to establish a more adaptable schedule that aligns with both their needs and the company’s requirements. A flexible schedule may help the employee maintain better attendance.

Set Clear Goals

Establish specific, measurable goals for attendance and performance. Agree on a timeline for improvement and regularly assess progress.

5. Monitor Progress

Regular Check-Ins

Schedule follow-up meetings to discuss the employee's progress and address any ongoing issues. Regular feedback can help identify and resolve problems early on.

Offer Constructive Feedback

Provide both positive reinforcement for efforts made and constructive criticism in a supportive manner. Recognize improvements to motivate the employee further.

6. Consider Consequences of Continued Issues

Evaluate Non-Improvement

If the behavior does not improve, be prepared to discuss potential consequences, which may include disciplinary actions.

Document Discussions and Agreements

Keep records of all discussions, agreements, and any changes in behavior for future reference. Detailed documentation can provide evidence and maintain transparency.

7. Maintain Fairness and Consistency

Be fair and consistent in how you handle similar situations with other employees. Ensure that the approach taken is appropriate and aligned with company policies.

By approaching the situation with understanding and a willingness to collaboratively find solutions, you can help the employee improve their attendance while fostering a positive and productive work environment.