Understanding the Probation Period: A Realistic Look at a PO's Experience in PNB

As a probation officer (PO) at PNB for the past year, I can say with confidence that the probation period has been more rewarding than I initially imagined. It has provided me with a foundational understanding of various aspects of the business, particularly in a rural branch setting. During this period, I have encountered a variety of challenges and have gained valuable insights into customer interactions and banking politics. In this article, I will delve into my real working experience during this probation period.

The Nature of the Role and the Setting

As a PO at PNB, I am responsible for various tasks that contribute to the smooth functioning of the rural branch I am stationed in. Unlike some of my colleagues who might have faced a plethora of issues from customers, my experience has been more focused on basic but crucial tasks. These include handling deposits, processing credits, dealing with debit cards, issuing alerts, conducting KYC (Know Your Customer) processes, and resolving death claims. Each of these tasks has required a different set of skills and a deep understanding of the operational aspects of the bank.

The Broader Context of Rural Banking

I have been fortunate to work in a rural branch, where the dynamics of banking are quite different from what one might experience in a city branch. Rural areas present unique challenges, such as limited access to technology and lower customer density. In this setting, a PO must be resourceful and creative to ensure that the branch runs efficiently and complies with all regulatory requirements.

Understanding and Handling Customers

One of the most rewarding elements of this role has been interacting with customers. While the majority of my interactions have been straightforward transactions, there have been instances where customers face significant challenges. These include issues related to accessibility, technological limitations, and misunderstandings. These moments have taught me the importance of being patient, empathetic, and proactive in addressing customer needs. I have learned how to de-escalate tense situations and provide value to the customers, which has significantly enhanced my customer service skills.

Learning About Banking Politics

The probation period has not been just about handling transactions and customer interactions. It has also been a learning curve in understanding the politics of banking and the intricacies of inter-branch relations. In a rural setting, it is crucial to build strong relationships with various stakeholders, including local governing bodies, other branches, and even competitors. Understanding these dynamics has helped me navigate the complex landscape of rural banking and has improved my ability to resolve conflicts and smooth over issues.

Conclusion

The past year in the probation period has been both challenging and rewarding. It has equipped me with a solid foundation of knowledge and experience that I can draw upon as I continue to grow in my role as a PO at PNB. The variety of tasks I have undertaken, the diverse set of customers I have interacted with, and the insights into the politics of rural banking have all contributed to my development as a professional. Moving forward, I am eager to see how my experiences in this probation period will shape my future endeavors.