What to Do When You Receive Poor Legal Service

Legal issues can be some of the most stressful experiences in life. However, finding a competent and ethical lawyer is crucial. Unfortunately, not all lawyers meet the mark. Here's what to do when a lawyer provides poor service and how to navigate the situation effectively.

Understanding Lawyering Standards

Legal service standards can be ambiguous, and legal ethics are often based on professional conduct often more gray than black and white. This vagueness makes it difficult to prove a lawyer's actions were malpractice or neglect. Most lawyers are overworked and understaffed, often relying on paralegals and associates to manage cases. However, this doesn't justify bad service or lack of accountability.

Steps to Take When a Lawyer Fails to Meet Expectations

When dealing with a lawyer who provides poor service, there are several steps you can take to address the situation:

1. Document Specific Incidents and Expectations

Compile a detailed record of the lawyer's failures, including emails, voicemails, and any relevant documentation. Identify specific incidents where the lawyer failed to meet the agreed-upon expectations. This record will help you substantiate your complaints.

For example, if the lawyer did not respond to your queries in a timely manner, keep track of the dates and times of when you communicated with them. Similarly, if the lawyer failed to meet promised deadlines, document these cases as well. These records will prove the lawyer's failure to provide adequate service.

2. Write a Formal Letter to the Lawyer

Initiate the conversation by sending a formal letter to the lawyer. Clearly state your concerns and the specific issues you have encountered. Providing a written record of the conversation can protect you in any future legal disputes.

Sample language for the letter:

"I wish to bring to your attention my dissatisfaction with the services provided by your firm. As you can see from the attached records, I have been unable to get the promised results within the agreed-upon fee. I expect you to fulfill your part of the agreement as mutually agreed upon. Please address these issues and discuss a possible reduction in fees or other solutions to make the situation right."

3. Consider Alternative Approaches

Depending on the severity of the situation, you may need to explore alternative methods to protect your rights:

Write Bad Reviews: Leaving negative reviews on platforms like Google, Avvo, and Martindale-Hubbell can help warn other potential clients and influence the lawyer's future reputation.

Hire Another Attorney: If the current lawyer's service is beyond redemption, you might consider hiring another lawyer who can explore the situation further. Ensure that the new lawyer has a strong track record of handling similar cases.

Represent Yourself: As a last resort, if the lawyer is unresponsive and there are no viable options, representing yourself can be a viable solution. While it may be challenging, it ensures that you maintain control over your legal proceedings.

4. File a Complaint with the Bar Association

If the lawyer's behavior is extremely unethical or harmful, you can file a formal complaint with your local Bar Association. However, the success of such complaints is often limited, as lawyers policing other lawyers can be a lengthy and often ineffective process.

Conclusion

Receiving poor legal service can be frustrating and distressing. However, by documenting specific incidents, initiating written communication, considering alternative solutions, and potentially filing a complaint, you can take steps to address the situation and protect your rights. Remember, the lawyer-client relationship is a professional service, and you have the right to expect a certain level of competence and ethical behavior from your lawyer.