What to Look For in a Storage Facility: Ensuring Security, Efficiency and Value

When it comes to storing belongings, choosing the right storage facility is a crucial decision that is significantly impacted by various factors. From the security and conditions of the facility to the reliability and pricing strategies, tenants must thoroughly evaluate each aspect to find the best-suited option. This article explores the key elements to consider when selecting a storage facility and highlights common pitfalls that tenants should avoid.

Security and Facility Conditions

First and foremost, the security measures and facility conditions are paramount in any self-storage facility. Ensure that the facility has substantial security features, including 24/7 staffing and surveillance, secure entry ways, and regular maintenance to prevent damage.

Inspect the facility's security systems, including alarm systems, video surveillance, and access control mechanisms. Additionally, check the frequency and promptness of updates and repairs. The facility should be well-maintained, with fixed leaks, no rodent infestations, and minimal water damage.

Security and Safety Measures

Security is not just about the physical barriers but also the measures taken to protect your belongings. Verify who provides the security and how easily someone can gain unauthorized access. Look for evidence of reliable security practices, such as background checks for staff and security personnel.

Inspect the physical layout of the facility. Are the units well-lit? Are they easily visible from the entrance? Do they have additional protective features like roll-up doors or secure locks?

Insurance and Claims History

Insurance claims are another critical factor to consider. Check the frequency and nature of insurance claims filed by the facility due to negligence, recklessness, or accidental damage. High rates of claims may indicate a higher risk of theft, damage, or other incidents.

Review the facility's insurance policies, particularly the coverage limits. Ensure that the facility provides adequate insurance coverage, such as the Orange Door insurance plan from Sedgwick, which is often limited and does not fully cover the value of your belongings.

Online Reviews and Reputation

Online reviews are invaluable tools for assessing a storage facility. Check reviews on popular online review platforms such as Google Reviews, the Better Business Bureau (BBB), and other consumer review sites. These reviews often highlight issues such as inadequate security, poor facilities, and unreasonable rental increases.

Pay attention to both positive and negative reviews. Look for patterns, such as multiple complaints about the same issue or dissatisfaction with pricing and service. Positive reviews can also provide insights into the facility's reputation and service quality.

Price Stability and Ethical Business Practices

Stable pricing is a crucial aspect of choosing a storage facility. Many facilities, such as Public Storage, use deceptive pricing strategies to entice tenants with introductory rates that are later increased substantially. Public Storage, in particular, is known for raising rates by up to 20-30% every year.

Be wary of facilities that claim they cannot adjust your rent despite the unreasonable increases. They may offer to move you to a cheaper unit, which is an unfair burden on the tenant. Opt for facilities with more transparent and stable pricing, and consider the long-term costs before making a decision. If possible, seek units within your budget that offer more competitive rates.

Unconscionability and Legal Protection

Contractual clauses, such as unconscionability, can protect tenants in some cases. Section 2-302 of the Uniform Commercial Code provides that if a contract or contract clause is unconscionable, a court may refuse to enforce it or limit its application to avoid an unconscionable result. This principle has been adopted in almost every state and can be used to defend against unreasonable fees and terms.

Evaluate the unconscionability of a contract, considering factors such as the foreseeability of security breaches, the reasonableness of rental increases, and the adequacy of insurance coverage. If you encounter an unconscionable agreement, consult a legal professional for advice on how to proceed.

Conclusion

Selecting the right storage facility involves careful consideration of security, facility conditions, insurance coverage, and price stability. By researching and evaluating these factors, tenants can ensure that they choose a storage solution that is both secure and financially responsible. Avoid facilities with poor reputations, high rates of claims, or unethical pricing practices. Instead, opt for facilities that prioritize tenant satisfaction and security.

To make an informed decision, always check online reviews, verify insurance coverage, and stay aware of the facility's reputation. If you encounter unfair business practices, contact your local and state representatives, the BBB, and post online reviews. These steps can help ensure that you find a storage facility that meets your needs and provides value for your investment.