Why I Chose Customer Service and Enjoy It

My journey to customer service was unconventional and has brought a fresh perspective to my career. Initially trained in accounting, I found myself in customer service due to a series of unexpected events. The shift, though unexpected, has proven to be a more fulfilling career path for me.

The Decision Behind Customer Service

The transition from accounting to customer service was not a deliberate choice but rather a result of circumstances. My prior job in accounting left a bitter taste. While accounting is a critical role, it often doesn’t receive the recognition it deserves. There are times when accountants are treated as mere machines, expected to perform tasks efficiently without personal interaction or consideration for their feelings. This approach is disheartening and can be demotivating.

My termination from this previous position was a confronting reality. The probation period ended with unsatisfactory performance, and the supervisor's expectations were incredibly high, leaving me feeling perpetually under pressure. This stress and constant pressure led to a toxic work environment. Over time, I realized that the accounting profession did not suit my needs. I craved a place where my human qualities were valued, and my contributions were fully recognized. Customer service in the sales team offered precisely that.

The Unexpected Journey to Customer Service

After being let go from my prior job, I began reapplying for positions. The path to my current job through a straightforward interview process was both unexpected and serendipitous. I was astonished to pass the phone screening and then invited for an on-site interview. The screen interview was particularly significant because it allowed me to connect with my future manager over the phone. Her soothing demeanor and genuine approach endeared me to her even before meeting her in person.

The on-site interview involved individual meetings with my manager and two other colleagues. The connections I made were immediate and profound. The atmosphere was warm and welcoming, a stark contrast to the previous job where I felt isolated and undervalued. Following these meetings, I received an offer, which I accepted with excitement. The offer was a pleasant surprise and confirmed that my instincts were correct in applying for this position.

Adapting and Thriving in Customer Service

Since joining the customer service team, I have experienced continuous personal and professional growth. Instead of the pressured environment of my previous job, I find that my colleagues are highly supportive and understanding of the learning curve. They value my input and contributions and respect my pace of learning. This approach has been refreshing and has restored my confidence.

The culture of my current workplace is profoundly different and more inclusive. My colleagues and management treat me with warmth and respect, making me feel comfortable and valued. Despite being the only Asian in the office, I do not feel singled out or underestimated. The atmosphere encourages me to be my authentic self, and this newfound confidence has positively affected my performance. My colleagues are welcoming and supportive, fostering a sense of camaraderie that is missing from many other workplaces.

Building Relationships and Community

One of the senior managers took an initiative to reach out for a friendly interaction. His genuine desire to build a personal connection resonated with me, and I eagerly accepted his offer. This kind gesture has fostered a sense of belonging and affirmation in the workplace. The interaction has not only built a personal bond but also highlighted the importance of human connection in a professional setting.

Every day in customer service brings new learning opportunities and challenges, but these are approached with a positive attitude supported by a nurturing environment. The ability to express emotions and show gratitude has been an important aspect of my growth, and it continues to enhance my job satisfaction.

Conclusion

In closing, my journey from accounting to customer service has been transformative. The switch to a customer service role was driven by the need for a more supportive and inclusive work environment. The positive experiences and the supportive culture have made it a fulfilling and enjoyable career path. The lessons learned along the way about human connection, support, and the value of breaking down barriers have enriched my professional life significantly.